Refund policy is applicable only within 15 days from the date of delivery.
After 15 days, the client would be charged 30% charge for proof reading and 50% for rework. (30% and 50% of the total amount will be charged based on file length/page count).
We recheck the voiceover files, for flaws before processing the refund request.
The request is valid only if the results of the proofreading match our quality standards and guidelines. A revised copy will be requested from the client.
The refund policy is not applicable for returned orders with hand written scripts & pre-determined voices and Rush orders.
The turnaround time starts only upon the completion of the payment, and not from the time of file upload.