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Transcription Terms and Conditions
Easy guide for our customers.
Transcription Refund Policy:
Refund policy is applicable only within 15 days from the date of delivery.
After 15 days, the client would be charged 30% charge for proof reading and 50% for rework. (30% and 50% of the total amount will be charged based on file length/page count).
Refund is only applicable for category A (Excellent) and category B (Good) audio/video files.
We proofread the transcripts to check for flaws before processing the refund request.
The request is valid only if the results of the proofreading match our quality standards and guidelines. A revised copy will be requested from the client.
This refund policy is not applicable for poor quality files and Rush orders.
We do not guarantee accuracy for Rush orders and poor quality video or audio files. We also have the right to refuse rework requests such poor quality files.
The turnaround time starts only upon the completion of the payment, and not from the time of file upload.
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